Coronavirus (Covid–19) Infection Prevention Precautions
The health and well-being of yourself and the wider community is of utmost importance. I have undertaken a risk assessment of providing hands on treatment in my Beckenham Practice. In this respect and in accordance with Institute of Osteopathy guidelines I have implemented the following measures:
Making an appointment
Before making an appointment, I will need to ask a few questions to determine if it is appropriate to see you face to face, or if a telehealth appointment would be more appropriate.
Face to face appointments are not permitted if you or someone you have been in contact with, has either been tested positive for Covid-19 or experiened (including a new persistent cough, a fever or altered sense of smell or taste) in the last 14 days.
If you fall into any of the above categories, a telephone or virtual consultation will be offered, if you are unable to wait until you are able to come in person.
Before the appointment
If this is your first appointment, I may arrange to take the case history before your visit, over the telephone, to reduce the amount of time in the treatment room.
I will contact you the evening before or the morning of your appointment, to confirm that:
You have not tested positive for Covid-19, felt unwell, had a new persistent cough, fever or altered sense of taste or smell, in the last 14 days; Or been in contact with someone who has.
Please do not bring young children to your appointment with you. If you would like to have a friend or family member with you at the appointment, the same questioning and hygiene measures will apply to them.
If I develop symptoms of Covid–19, I will need to cancel appointments, which may be at short notice.
Arriving for your appointment
Please ensure that you arrive for your appointment on time. This allows for a gap of 30 minutes between patients to allow thorough cleaning of the treatment room, equipment and patient washroom, as well as airing of the treatment room.
On entering, you will be asked to sanitise your hands with hand gel provided; Then offered a face mask, if you do not already have one, before entering the treatment room.
Please wear the face mask throughout the session and dispose of it appropriately afterwards.
In the treatment room
It is recommended that we ventilate the treatment rooms, so it may be cooler than usual. Clean blankets will be available for your comfort and modesty. These will be bagged up at the end of your session to be laundered appropriately.
Preferred methods of payment include card payment, prewritten cheque or cash in a named envelope.
After the appointment
If you are asked for recent contacts by track and trace, please advise them that your visit was to a health care setting adhering to stringent hygiene and PPE use.
If I test positive, I may be required to divulge your contact details to a verified government Tracing Officer, ”for the performance of a task carried out in the public interest”. This includes name, address, telephone number and email address but NOT any medical information.
Whilst, the above measures have been put in place to protect us all, they cannot guarantee a risk–free environment. You must consider this when deciding to come in for treatment; With regard to your own health, as well as those you have contact with.