Erika Dannmayr Beckenham Osteopath

Osteopathy and Cranial Osteopathy in Beckenham and Lee

Covid-19

Coronavirus (Covid19) Infection Prevention Precautions

The health and well-being of yourself and the wider community is of utmost importance. I have undertaken a risk assessment of providing hands on treatment in my Beckenham Practice. In this respect and in accordance with Institute of Osteopathy guidelines I have implemented the following measures:

Making an appointment

Before making an appointment, I will need to ask a few questions to determine if it is appropriate to see you face to face, or if a telehealth appointment would be more appropriate.

Face to face appointments are not appropriate in the following circumstances:

A: Because patient is in high risk/ shielding group.

B: Because they or someone they have been in contact with, have either been tested positive for Covid-19 or experiened symptoms of Covid-19 (including a new persistent cough, a fever or altered sense of smell or taste) in the last 14 days?

If you fall into any of the above categories, a telephone or virtual consultation will be offered, if you are unable to wait until you are able to come in person.

Before the appointment

 If this is your first appointment, I may arrange to take the case history before your visit, over the telephone, to reduce the amount of time in the treatment room.

I will call you the morning of your appointment, to confirm that:

You have not been tested positive for Covid 19? Or been in contact with someone who has, in the last 14 days?

You are not feeling unwell, have a new persistent cough, a fever or altered sense of smell or taste, or have had any of those symptoms in the last 14 days?

If answering yes to the above, you will be asked to postpone the appointment.

If you feel unwell or experience any of these symptoms, between making the appointment and the day of appointment, please let me know as soon as possible. There will be no charge for late cancelations in these circumstances.

Please do not bring young children to your appointment with you. If you would like to have a friend or family member with you at the appointment, the same questioning and hygiene measures will apply to them.

If I develop symptoms of Covid19, I will need to cancel appointments, which may be at short notice.

Arriving for your appointment

Please ensure that you arrive for your appointment on time. This allows for a gap of 30 minutes between patients to allow thorough cleaning of the treatment room, equipment and patient washroom, as well as airing of the treatment room.

Please call me from your car or outside to let me know when you have arrived. After washing my hands and putting on fresh PPE, I will come to the door and let you in.

On entering, you will be asked to sanitise your hands with hand gel provided or wash your hands; Then offered a face mask, if you do not already have one, before entering the treatment room.

Please wear the face mask throughout the session and dispose of it appropriately afterwards.

In the treatment room

It is recommended that we ventilate the treatment rooms, so it may be cooler than usual. Clean blankets will be available for your comfort and modesty. These will be bagged up at the end of your session to be laundered appropriately.

Payment

Preferred methods of payment include bank transfer or prewritten cheque. Please let me know how you would like to pay, when I call you on the morning of your appointment.

After the appointment

If you or a member of your household go on to develop any symptoms of Covid-19, within two days of your appointment, please let me know as soon as possible.

Likewise, if I develop symptoms, I will inform you.

If I test positive, I may be required to divulge your contact details to a verified government Tracing Officer,” for the performance of a task carried out in the public interest”. This includes name, address, telephone number and email address but NOT any medical information.

Whilst, the above measures have been put in place to protect us all, they cannot guarantee a riskfree environment. You must consider this when deciding to come in for treatment; With regard to your own health, as well as those you have contact with.